Returns & Exchanges

Because these are intimate garments, we're not able to accept returns or exchanges for reasons of size, fit, or preference once an order has been delivered. This is standard practice across the category, and it's also simply the truth of this release: we have no spare stock to exchange into.

Orders placed through our early-access offer on WhatsApp are covered by the terms we share with each customer for that offer.

If your piece arrives with a manufacturing defect or is damaged in transit, email us at shop@elaine.co.in within 48 hours of delivery, with a photo. We'll take care of it - a replacement if one is available in this batch, or a full refund if it isn't.

Before you order, the sizing guide and Find Your Fit are there to help you choose correctly the first time. If you're unsure, email us at shop@elaine.co.in before ordering - we'd rather help you get it right than process a return we can't actually make.

Version 1.0 · Last updated 28 September 2026